Eli Lopian’s Blog (TypeMock)

Technical Support, our policy pays

I have spoken before about our Support Policy, and it seems that  it pays off, as good technical support is one of the differential factors when choosing Software tools according to Soon Hui

I must first thank our great team of developers that are in the front line of our customer support as well as being in the front line of the technology and development world.

As a team we get a lot of feedback from the issues that our customers have and we become better developers, as we know how to add real value to our customers. Being transparent about this (through our online public forum) and having communication skills and collaboration as a value, just makes us a better team. (It is also an Agile value)

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15 August 2008 | Community | Comments | Print This Post